Shipping Policy

Last updated: 14 September 2026

At Lunvex, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Area

We currently offer delivery across the United Kingdom.

Delivery availability may vary for certain locations or products. If your address cannot be serviced, we will contact you using the details provided with your order.

2. Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays may be processed on the next business day.

During busy periods, promotions, or holidays, processing may take slightly longer.

3. Delivery Time

Estimated delivery time within the UK is:

3–7 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier operations, weather, public holidays, high demand, or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, Lunvex may offer free shipping promotions on selected products or orders.

5. Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the delivery carrier.

6. Delivery Address

Please make sure that your delivery address and contact information are correct before completing your order.

Lunvex is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.

If you notice an error in your delivery information, please contact us as soon as possible.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can help investigate the shipment.

If tracking shows that an order has been delivered but you have not received it, we may ask you to check with household members, neighbours, or the delivery location before we contact the courier.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product.

We will review the issue and work with you to find an appropriate solution in accordance with your legal rights.

9. Multiple Products

If your order contains multiple products, they may occasionally be shipped separately depending on availability, warehouse location, or fulfilment arrangements.

You may therefore receive more than one parcel for the same order.

10. Changes to Shipping Information

We reserve the right to update our shipping methods, delivery estimates, and shipping charges when necessary.

Any changes will be reflected on our website or at checkout.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Store: Lunvex
Country: United Kingdom